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NatWest News

  • RBS reviews SME lending

    Royal Bank of Scotland (RBS) is about to undertake a “thorough and independent” review of its lending practices for small and medium-sized businesses (SMEs). Sir Andrew Large and management consultant firm, Oliver Wyman, have been appointed to undertake the task … Read more »

  • RBS and NatWest censured over use of charging orders

    The Office of Fair Trading (OFT) has imposed requirements on Royal Bank of Scotland (RBS) and NatWest over their use of charging orders, which place a “charge” on a debtor’s property, turning unsecured debts into secured debts that must be … Read more »

  • RBS update on technical glitch

    Royal Bank of Scotland (RBS) says it is making progress over the fall-out from its technical glitch and will be keeping a total of 1,200 branches of RBS, NatWest and Ulster Bank open from 8 am to 6 pm for … Read more »

  • NatWest to open late over technical glitch

    Royal Bank of Scotland (RBS) has confirmed that a technical glitch is affecting a large number of NatWest and Ulster Bank customers, and a small number of RBS customers, including some business customers. The problem is the result of systems … Read more »

  • NatWest appoints North Wales branch manager

    Adrian Owen has been appointed manager of NatWest’s branches in Colwyn Bay and Rhos on Sea. In his new role, Mr Owen will lead teams working in both branches, ensuring in particular that they meet their NatWest Customer Charter commitments … Read more »

  • RBS & NatWest ad complaints upheld

    The Advertising Standards Authority (ASA) has upheld two complaints against Royal Bank of Scotland (RBS). The first ad, for NatWest, showed a scene in which two women in NatWest uniform were shown outside a NatWest bank on a deserted coastal … Read more »

  • NatWest appoints local CEO

    Lemara Hibbert has been appointed as NatWest’s local chief executive officer for Cheltenham, Gloucester and the surrounding area. In her new role, Ms Hibbert will lead the teams working in the NatWest branches in the region, ensuring that they meet … Read more »

  • Fairbanking Foundation awards first accreditations

    The Fairbanking Foundation has granted only four of its new accreditations to banks and building societies. The research charity is dedicated to helping banks improve the financial wellbeing of their customers, and in following its mission it assesses products to … Read more »

  • Credit card customers misled over claims

    Credit card companies are regularly giving consumers false or misleading information when they call to make a claim enquiry, according to new research from Which? In an undercover investigation, the consumer group found that 71 out of 120 calls to … Read more »

  • RBS and NatWest fined £2.8m over complaints handling

    The Financial Services Authority (FSA) has fined Royal Bank of Scotland (RBS) and subsidiary, NatWest, £2.8 million for multiple failings in the way in which they have been handling customers’ complaints. The banks were found to have responded inadequately to … Read more »

  • NatWest TV ad banned

    A TV ad for NatWest bank has been banned after complaints that it implies that all NatWest branches are open on Saturdays. In a voice-over, the advertisement states “NatWest has made a public promise to become Britain’s most helpful bank … Read more »

  • UK banks named in Nigerian corruption battle

    A group that campaigns against both human rights and environmental abuses has accused three of the UK’s High Street banks of having “accepted millions of pounds in deposits from corrupt Nigerian politicians”. According to Global Witness, NatWest, Royal Bank of … Read more »

  • RBS fined £5.6 million for sanctions breach

    The Financial Services Authority (FSA) has fined members of the Royal Bank of Scotland Group (RBSG) £5.6 million for not having systems and controls in place to prevent breaches of UK financial sanctions. UK firms are required to maintain policies … Read more »

  • RBS launches customer charter

    Royal Bank of Scotland (RBS) and subsidiary NatWest have launched a customer charter which promises to make banking easier. The banks’ commitments include extending the opening hours at their busiest branches and serving most branch customers within five minutes. They … Read more »

  • RBS ring fences £1bn in loans for UK manufacturers

    Royal Bank of Scotland (RBS) / NatWest has launched a new fund aimed at UK manufacturers. The lenders are pledging £1 billion in “competitive fixed rate loans” for firms investing for growth, as the sector looks to recover. The money … Read more »

  • Mortgage lenders fairer and better communicators

    The Council of Mortgage Lenders (CML) has said it is pleased to note that people are more satisfied with their mortgage lender than they were a year ago. The body was referring to a recent survey from Which? Money, which … Read more »

  • RBS cuts unauthorised overdraft charges

    The majority state-owned Royal Bank of Scotland and its NatWest subsidiary are cutting unauthorised overdraft charges. According to a BBC report, from 1st October, customers whose cheques bounce will pay £5 for each offence, as opposed to the current levy … Read more »

  • Which? exposes banks’ online security blunders

    Which? Computing has been highlighting the gaps in security that put online banking customers at risk. According to the consumer group, standards vary widely and some High Street names have been found wanting. For example, when it comes to log-in … Read more »

  • NatWest three due for release

    The “NatWest three” who are currently serving prison sentences in the UK, are due for release in October, the Guardian has reported. In February 2008, the former bankers were convicted of fraud in the US in connection with the collapse … Read more »

  • O2 and NatWest launch pre-paid Visa card

    O2 has announced the launch of a Visa pre-paid cash-card service. The mobile phone operator, which is part of the Telefonica group, has joined forces with NatWest to provide the cards, which can be loaded online or at certain retail … Read more »


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